Our commitment
We want everyone to be able to use Sevana, including people who navigate by keyboard, who use a screen reader, who need larger text, or who turn motion off. Caregivers use this software on a phone in a hallway, and families use it on whatever device they have. We do our best to make it accessible. If something does not work for you, reach out and we will help.
The standard we aim for
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2, level AA. Every page starts with a skip link and a marked main region, works by keyboard with a visible focus ring, and lets text scale with your browser. Sections fade in gently as you scroll, nothing is hidden while it waits, and with reduced motion turned on nothing moves.
What we know is not right yet
These are the gaps we know about. We are auditing the product now, and an item leaves this list only when it is fixed.
- The audit is not finished
- We have not completed a full WCAG 2.2 AA audit of the Sevana app your staff use. Until it is done we cannot claim conformance for every page, only that AA is the target we build to.
- The booking calendar
- The calendar on the Book a demo page is made by another company and shown in a frame. We do not control how it is built. If it does not work for you, email us and we will book the call for you.
- PDF reports
- Reports are generated on the server as PDFs. They have not been checked for tagging, reading order, or screen reader output. If you need a report in another format, ask us and we will send it.
- Third-party sign-in screens
- Sign-in and account screens are rendered by our sign-in provider. We choose their configuration, but we do not control their markup.
How to tell us about a barrier
If something on Sevana stops you, write to info@sevanacare.com. Tell us the page or the screen, what you were trying to do, and what device, browser, or assistive technology you were using. A screenshot helps but is not required.
We reply the same business day. In that reply we tell you what we found, and either the fix or a way to get the task done while we work on it. If you need information from Sevana in a different format, ask and we will send it.
Scope of this statement
This statement covers this website (sevanacare.com), the sample home demo at /demo, the Sevana app, and the family portal. It does not cover documents a facility uploads, which are written by the facility, or third-party sites we link to.